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Meet the Team Behind Tribute at One Loudoun

Melissa Fortner

Executive Director

With more than 25 years of leadership experience in senior living, Melissa brings both expertise and passion to person-centered care. Throughout her career, she has served seniors and supported the dedicated professionals who care for them in roles such as skilled nursing home administrator, vice president for nursing home and assisted living operations, consultant, quality assurance/risk manager, and executive director of a retirement community.

Melissa has spent her entire career in the senior living field, primarily in Virginia and Maryland. She earned her BS in Health Administration from East Tennessee State University and her MBA from Virginia Tech.

Outside of work, Melissa enjoys traveling, discovering her next great book, trying her hand at golf, and learning to sail. She and her husband Brian are proud parents of two children, Cole and Ainslee.

Rachael Hite

Sales and Marketing Director

Rachael is proud to serve families in Ashburn and across Northern Virginia as the Sales and Marketing Director at Tribute at One Loudoun. With 15+ years of experience in housing, she helps older adults and their families find the perfect fit for assisted living and memory care—luxury apartments designed for comfort, security, and personalized care.

Rachael’s approach is simple: listen with compassion, guide with expertise, and make the journey to senior living as smooth as possible. Whether you’re planning for the future or searching for immediate support, Rachael is here to help families feel confident and cared for every step of the way.

Beyond her role at Tribute, Rachael is passionate about making housing accessible for everyone. She actively volunteers with Habitat for Humanity and brings that same dedication to building stronger, more inclusive communities into her work every day.

At the heart of it all, Rachael believes retirement living should be more than just a place to live—it should be a place to thrive. She’s committed to helping families explore options that fit their unique needs and building communities that feel like home for all members.

Jennifer Mapa

Lifestyle Director

Jennifer’s 30 years of working experience spans different sectors including pharmaceutical marketing, training and consultancy, non-profit, youth development, entrepreneurship, rehabilitation and skilled nursing, memory care, home health care, independent and assisted living.

Throughout her career, Jennifer has organized small to large scale events, activities, trainings, programs, and initiatives covering all audiences here and abroad – youth, professionals, startups, corporate executives, national leaders, and senior residents.

Jennifer completed her Master’s Degree in Business Administration and Postgraduate Diploma in Strategic Management and Leadership in United Kingdom and earlier education in management and healthcare in the Philippines and United Arab Emirates respectively.

During her free free time, Jennifer loves checking out different libraries and bookshops with her son Jacob and sampling on her husband Henry’s cooking.

Victoria Bittorie, LPN

Wellness Director

Victoria Bittorie is a dedicated Licensed Practical Nurse and Wellness Director with over 14 years of experience in assisted living and memory care. Beginning her career as a Certified Nursing Assistant, she advanced through the nursing profession to become an LPN and has spent the past six years serving as a Wellness Director. Her healthcare experience also includes working in a hospital setting, providing her with a well-rounded clinical background.

Throughout her career, Victoria’s passion has remained centered on caring for older adults. She is committed to enhancing the quality of life for residents through compassionate care, strong clinical leadership, and meaningful relationships with residents and their families.

Outside of work, Victoria enjoys spending time with her four children—Brantley, Sophia, Michael, and Cole. Family is at the heart of everything she does, and she values creating lasting memories with her loved ones

Raven Roy

Business Office Coordinator

Raven’s journey at Tribute at One Loudoun started as a concierge, where she spent nearly two years building meaningful relationships with residents, families, and team members before transitioning to the Business Office. She enjoys combining organization with a people-centered approach and finds it rewarding to serve and connect with the senior residents in our community each day.

Outside of work, Raven loves spending time outdoors, hiking, and traveling. With a bachelor’s degree in Studio Art from the University of Mary Washington, she’s passionate about creating art through painting, ceramics, and photography, and loves capturing the beauty of the places she explores.

Raven truly enjoys being part of a team that helps create a welcoming and supportive environment every day. She looks forward to continuing to get to know our residents and making a positive difference in our community.

Michael Smith

Executive Chef

I have spent the past 16 years as a chef in restaurants, hotels, and catering, but I found my true calling in senior living—serving residents in independent living, assisted living, memory care, and skilled care. When you love what you do, it never feels like work. The residents and associates quickly become an extension of your family, and that is what makes this field so meaningful to me.

Outside of work, I’ve spent more than 30 years breeding, training, and showing American Quarter Horses. I’m also the proud “papa” of three Bullmastiffs—Annie, Sweety, and Demi—who keep life fun and full of energy. When I’m not with them, I enjoy hitting the trails on my ATV or side-by-side. One of my greatest joys is introducing others to the freedom and fresh air of the outdoors.

Jeff Hoffman

Director of Culinary Experience

With 42 years in the culinary field—including 18 years in long-term care and assisted living—I have found my greatest joy working with the senior population. To me, our residents are not just residents; they are family. This is more than a job—I truly love what I do. I especially enjoy planning events and special occasions throughout the year, creating memorable moments for those we serve.

Outside of work, I raise peacocks and chickens, and I love spending time with my dogs, family, and grandchildren. After COVID, I decided to try something new and bought a four-wheeler, which has since grown into a side-by-side and regular mountain trips with family and friends.

I am also deeply proud of our team. We spend a great deal of time training and supporting one another, and many of our staff have been with us for years—a reflection of the commitment and care we share.