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Our Team

Melody Floyd

Executive Director

Melody Floyd is the Executive Director at Tribute at Black Hill, bringing heart, experience, and purpose to everything she does. Her journey into senior living began in 2010 after a career pivot that ultimately led her to the role she had always envisioned, Executive Director. What started as a calling quickly became a lifelong passion.

Originally from Connecticut, Melody’s path has taken her across the country, attending college in both Oklahoma and Phoenix. Those experiences, combined with diverse professional roles in marketing, dining services, resident engagement, and operations, shaped her holistic approach to leadership and deepened her love for senior living. This well-rounded foundation proved invaluable when she officially stepped into the Executive Director role in 2022.

Melody is known for her proven track record in state compliance, strengthening operations, fostering associate retention, and maintaining open, transparent communication with residents, families, and team members. She believes strong communities are built on trust, collaboration, and consistency and she leads with those principles every day.

Outside of work, Melody enjoys scuba diving, gardening, cooking, spending time with family, cruising in her Jeep Wrangler, and soaking up time at the beach whenever possible. Her curiosity and appreciation for people naturally extend into her professional life, where she finds joy in learning the stories, wisdom, and history of the older adults she serves.

For Melody, serving as an Executive Director is more than a career; it is a gift. Each day brings new opportunities to lead with compassion, purpose, and gratitude in a community she is proud to call home.

Cheri Nugent

Business Office Director

Born and raised in Montgomery County MD, Cheri has spent her professional career working in the health care industry in various capacities. After high school she began at a skilled nursing community in a dual role of Admissions Coordinator/Activities Assistant, then as a Therapeutic Recreation Director in two local hospitals Transitional Care Units. Prior to her current role, Cheri spent 16 years as a Revenue Cycle/Billing Supervisor handling quality assurance, compliance and billing at a local durable medical equipment provider, servicing some of our communities most medically complex patients.

Cheri came to Tribute at Black Hill when it first opened its doors in 2020. Cheri loves working with our seniors, their families and our amazing Tribute team day in and day out. Outside of her career, Cheri is married and a mother of two adult children and one young rambunctious child. She spends most of her free time being the “activity planner/facilitator” for her youngest child, her friends and all the neighborhood kids. Cheri enjoys traveling and takes every opportunity she can to get to the beach for some fun and relaxation in the sun.

Lindsay Buck

Sales Counselor

Lindsay has worked with seniors for over six years, and a majority of that time has been right here at Tribute at Black Hill! Prior to her current role, Lindsay worked as a Certified Therapeutic Recreation Specialist in a post-acute rehab setting. She grew up in Germantown and is passionate about serving seniors and their families from the local community. Choosing to move into a senior living community can be difficult, and Lindsay strives to make the process as easy and enjoyable as possible. She enjoys showing seniors that they can get the support they deserve without sacrificing their quality of life. When Lindsay is not in the community, she can be found reading a good book, planning her next trip or rooting for all Philadelphia sports teams.

Michiko Honda

Health & Wellness Director

Some careers are chosen. Others are called. For Michiko Honda, nursing was a promise — a sacred vow made as a young girl after watching her mother suffer in silence. She lost her mother far too soon, but gained an unshakable purpose: no one in her care would ever feel neglected, forgotten, or unloved.

Over the past 27 years, Michiko has transformed that promise into a life’s work. From the fast-paced corridors of the University of Maryland Medical Center to the intimate setting of skilled rehabilitation and assisted living, she has honed a mastery of infection control, staff development, and quality assurance — but her true gift is compassion. To Michiko, every resident is a living story deserving of dignity, safety, and genuine connection. Her leadership is not just about directing care, but about raising standards, inspiring teams, and healing with humanity. She reminds everyone around her that excellence in nursing begins and ends with empathy. She often reflects, “Compassion isn’t something you add to care — it’s the heart of care itself.”

Bernice Parker

Memory Care Coordinator

With over a decade of experience in the healthcare field, Bernice brings a strong clinical background and a deep passion for senior care. Bernice is dedicated to providing compassionate, person-centered care and finding true fulfillment in making a meaningful difference in the lives of those she serves. She believes that even small moments of kindness can have a lasting impact and takes pride in creating environments where individuals feel valued, supported, and respected.

Outside of work, Bernice enjoys spending quality time with her family, cooking, and sharing laughter with those around her. She is known for her warm spirit, positive energy, and love for making people smile both in her professional role and everyday life.

Christina Bise

Resident Lifestyle Director

Christina Bise is a dedicated Resident Lifestyle Director with years of experience in senior living. She began her career as an Activities Assistant, later advancing to Memory Care Director before taking on her current role. Christina’s passion lies in working with seniors and creating meaningful, engaging experiences that enrich their daily lives. She is committed to giving back to the senior community and fostering a warm, inclusive environment where residents can thrive.

Carmen Ramos

Dining Services Director

Carmen Ramos is a seasoned culinary professional with over 25 years of experience in the food service industry. Her passion for cooking began at a young age and grew into a lifelong career dedicated to creating comforting, home-style meals that bring people together.

Carmen began her career as a cook and steadily advanced through the ranks, earning roles as Sous Chef and later Dining Director. Throughout her career, she has remained deeply committed to quality, creativity, and the joy of nourishing others. She is known for her ability to blend tradition with fresh ideas, constantly experimenting with new recipes and exploring a wide range of cuisines.

Outside the kitchen, Carmen enjoys discovering new restaurants, spending time with her family, and embracing one of her most cherished roles—being a proud grandmother. Her cooking reflects who she is: warm, thoughtful, and rooted in making people feel truly at home.

Lauren Holland

Dining Room Manager

Lauren was born and raised here in Maryland and began her senior living career over a decade ago. She started her culinary journey here at Tribute at Black Hill, where she has been for six years. Lauren has a passion for helping others, event planning, and traveling.

Eddie Duffin

Maintenance & Housekeeping Director

Eddie is the Director of Maintenance & Housekeeping at Tribute at Black Hill. When he is not at work, he cherishes spending time at church with his family and enjoys watching baseball games in his spare time. He is passionate about serving the residents and families at Tribute at Black Hill; it’s not just a job for him, but a ministry. Eddie truly believes that God has placed him here for a purpose.